Cassie Backpack

STANDARD DELIVERY AND SHIPPING INFORMATION

Forever New delivers within South Africa using a number of preferred delivery services. Goods will be delivered on business days only. We do not offer deliveries on weekends or public holidays.

A signature, physical or electronic, will be required when your order is delivered. Please provide a delivery address where someone will be available to receive your order and sign for it.

If you have special instructions relating to the delivery, please make sure you indicate these instructions in the comments section when finalising your purchase as you are checking out.

All prices displayed on our website are in South African Rands (ZAR) and will be charged in South African Rand at checkout.

COST & DELIVERY TIMES

Through our delivery partners we will endeavour to deliver your order to you as soon as possible. For any queries, please contact Customer Service by email on info@forevernew.co.za or call 0860 018 014.

Forever New offers free standard shipping for all orders over R900. Orders totaling under R900 will incur a R65 shipping fee.

 *During SALE and SPECIAL EVENTS, such as Black Friday or Cyber Monday, there may be a delay in processing your order. We appreciate your patience in this regard. For any queries, please contact Customer Service by email on info@forevernew.co.za or call 0860 018 014.

Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number.

If you have registered an online account with Forever New you will be able to view the status of your order online when you log into your account.

ORDER SUPPORT & FURTHER INFORMATION

If you would like to query your order or you would like further information regarding our shipping deliveries, please contact our Customer Services team for assistance or call 0860 018 014.

DELIVERY AND PARCEL ACCEPTANCE POLICY

Our appointed courier partner will deliver your parcel to the delivery address provided at the time of purchase. All parcels are dispatched in a courier fly bag. Customers are required to inspect the parcel carefully prior to accepting delivery. We take all reasonable steps to ensure the integrity, accuracy, and security of each order. Each parcel is checked, verified, and securely sealed prior to leaving our fulfilment facilities.

If, upon delivery, the parcel appears to be tampered with and/or damaged, you are strongly advised to open the parcel in the presence of the courier driver. Should the contents not correspond with your order, you must refuse delivery and immediately return the parcel to the courier driver. By accepting delivery of the parcel, you confirm that you accept the parcel in its delivered condition.

Any discrepancies, shortages, or concerns regarding missing or incorrect contents must be reported to us in writing within 24 (twenty-four) hours of delivery of the parcel. Claims received after this period will not be accepted, and the contents of the parcel will be deemed to have been received in full and in good order.

In accordance with the Consumer Protection Act, 2008 (CPA), you have the right to receive goods that are of good quality, in working order, and free of defects. Risk Transfer: Risk in the goods shall pass to the customer upon delivery and acceptance of the parcel. From that moment onward, the customer assumes full responsibility for the goods, and the company shall not be liable for any loss, damage and/or shortages occurring thereafter.

For any queries or to lodge a claim, please contact our customer support team at info@forevernew.co.za